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If you have any questions, concerns or are unsure about any advice from our services, please contact our operations manager so that our team can rectify any issues.

  • Your best first call is to talk to your adviser directly You’ll find those contact details on our team page.
  • If you’re still not 100% satisfied, you may contact our Operations Manager by phoning Solutions Financial Services on 09 414 4400.
  • If even this does not address your concerns fully, your next step is Financial Services Complaints Ltd (FSCL), the external dispute resolution scheme for our industry. This independent body is approved by the Ministry of Consumer Affairs. Complaints to FSCL need to meet certain criteria. You can contact Financial Services Complaints Ltd at—
    Address:
    PO Box 5867
    Lambton Quay Wellington 6145
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